Delivery and installation
For purchases over CZK 3,000 without VAT (CZK 3,630 including VAT), shipping is completely free anywhere in the Czech Republic. The cost of shipping for orders with a value of less than CZK 3,000 excluding VAT is divided into three bands:
- The capital Prague – CZK 180 without VAT (CZK 218 incl. VAT)
- Territory of the Czech region – CZK 250 without VAT (CZK 303 incl. VAT)
- Territory of the Moravian Region – CZK 300 without VAT (CZK 363 incl. VAT)
The right to free shipping expires if any discount has been granted from the valid MO price even though the total value of the purchase is higher than CZK 3,000 excluding VAT.
Payment and order
Payment for the goods can be made by bank transfer with a maturity of 14 days (it is also possible to agree otherwise), cash on delivery, online payment card, cash or payment card upon receipt of goods at the point of sale, and cash or payment card upon receipt of goods from our drivers or from the contracted carrier.
Complaints and warranty
Please send any claim or complaint using the complaint form on our website. For registered customers, a complaint form is available directly in the user account. We deal with legitimate complaints without unnecessary delays, but within 30 days at the latest according to the valid complaints procedure.
Yes, goods can be returned in accordance with the applicable terms and conditions. If you are a natural person and you order the goods through the e-shop, you have the right to withdraw from the purchase contract without giving a reason within 14 days of receiving the goods. The goods must be returned undamaged and in the original packaging. If you have any questions about returns or returns, please do not hesitate to contact us and we will be happy to advise you on how to proceed.
More questions
The opening hours of our sample room, headquarters and offices (K Holyni 42, 154 00 Prague 5) are Monday - Thursday 8:00 a.m. - 5:00 p.m., Friday 8:00 a.m. - 4:00 p.m.
The opening hours of the delivery point (Do Blatin 5, 155 21 Prague 5) are Monday - Thursday 7:30 a.m. - 4:30 p.m., Friday 7:30 a.m. - 3:30 p.m.
Yes, atypical modifications are possible for the goods. If you do not choose a product from our standard offer, it is possible to modify some types of product atypically, or we can offer you a solution from our modular systems.
Yes, we provide volume discounts when purchasing a larger quantity of goods. If you need a larger quantity of goods, send us an inquiry. We will be happy to prepare a price offer for you.
Ordered goods can be picked up in person directly at the address of our warehouse. Please let us know the date in advance so that we can prepare the goods for you.
Yes, the goods can be viewed at our showroom at K Holyni 42, Prague 5. We are open Monday - Thursday 8:00 a.m. - 5:00 p.m., Friday 8:00 a.m. - 4:00 p.m. We recommend that you arrange a visit in advance so that our sales representative can attend to you.